Privacy Policy
Our Privacy Policy, in Accordance with GDPR
SUMMARY OF OUR PRIVACY POLICY
At Hadland Chartered Surveyors we will ensure that the storage and usage of your personal data is always lawful, fair and transparent. If you enquire about a property and provide personal information, such as contact details, that data will only be used for the purpose of fulfilling our role as marketing agents. At any time, you may contact us to request a copy of all your personal information that we are currently storing. If you wish to know more, please read our privacy policy in full, below.
WHAT IS PERSONAL DATA?
Personal data is defined under the latest General Data Protection Regulation as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal information, therefore, is information that identifies a person, which might include data such as your name, date of birth, address or email address. It is information relating to your identity.
YOUR RIGHTS
1. The right to access your personal information, which means you may request to see a copy of all your personal information, at any time, so that you can be confident that we are using it lawfully.
2. The right to transfer your personal information, meaning you may move the personal information that we hold to a different party.
3. The right to request erasure of your personal information. If you believe there is no necessity for us to continue storing your personal information you are entitled to have us delete that data.
4. The right to request correction of the personal information that we hold, meaning that any inaccurate or incomplete information that we hold about you can be corrected upon request.
5. The right to restrict processing of your personal information, meaning that you may suspend the processing of the information we hold about you.
6. The right to be informed about collection and usage of your data. You are always entitled to have a knowledge of the type of data we collect and how we use it.
7. The right to object to the processing of your information, which allows you to ask us to stop processing the information we hold about you. This right is absolute when your information is being used for the purposes of marketing, but at Hadland Chartered Surveyors we do not use your information for these purposes.
8. Rights relating automated decision making. We do not use automated decision making.
OUR OBLIGATIONS
Hadland Chartered Surveyors will guarantee, and are legally obliged to ensure, that we always comply with the latest data protection legislation.
The personal information that we collect from you must be:
• Relevant exclusively to purposes that you are informed about;
• Collected solely for valid purposes and not used for any other purposes;
• Used lawfully, in ways that are in-keeping with GDPR regulations;
• Accurate and kept up to date;
• Kept for no longer than the previously explained purposes require;
• Safely and securely kept.
THE DATA WE COLLECT ABOUT YOU
Hadland Chartered Surveyors do not and will not store any sensitive personal information, in accordance with the GDPR. Below is listed the information that we do collect.
1. Your full name
2. Your address
3. Your email address
4. Your telephone number
5. Your organisation
6. If supplied, your job role/title.
7. If you are enquiring about a property, your requirements.
HOW WE USE YOUR PERSONAL DATA
We ensure that, as the GDPR requires, the use of your personal data is always lawful and necessary. Your personal information will only be used if you have given your consent to its usage in a particular way, because it is necessary for the fulfilment of our duties, in accordance with our contract with you, or because it is in the legitimate interest of our business to use that information. Under all of these circumstances, your data will always be used legally and fairly, in strict accordance with the GDPR. Listed below are circumstances under which your data may be used.
1. Your data will often be used in order to communicate with you, via emails and phone calls, so that we can provide a personal and courteous service.
2. We require access to your data in order to properly supply our services to you.
3. It is often necessary to share the information of enquirers with our client and various professionals involved in the transaction, such as solicitors.
HOW TO ACCESS YOUR PERSONAL INFORMATION
As previously stated, you have the right to request access to your personal information at any time. To do this, you may contact Lynn Castle, whose contact details are listed at the end of this policy. We will provide you with a copy of all the personal information that we are storing about you within two weeks. Generally, we will not charge you for this service, however, the GDPR states that requests that are ‘manifestly unfounded or excessive’ may incur a charge to cover administrative costs.
BROWSER COOKIES
Cookies inform your PC that you have visited our site before, and in some cases may tailor your experience of our website based on your previous usage. If you wish, you can set your browser to refuse all or some browser cookies, or to inform you when a website accesses cookies. However, if you disable cookies, please be aware that some parts of our website may not work as intended.
CHANGING YOUR PERSONAL INFORMATION
It is important to us that all the information we hold relating to you is entirely accurate and up to date, so we ask that you inform us of any changes that might affect the accuracy of the information that we are storing. To inform Hadland Chartered Surveyors of changes to your personal information, please contact Lynn Castle, Office Manager, whose contact details are listed at the end of this privacy policy.
WITHDRAWING CONSENT
Under circumstances where you have given your consent to the storage and processing of your personal information, but subsequently change your mind, you are entitled to withdraw that consent at any given time. If you do choose to withdraw consent, we will immediately cease use of your personal information in the manner that you previously consented to.
CHANGES TO THIS PRIVACY POLICY
If the law changes, or a change is made to our business that affects the way that we apply the GDPR, so too will this privacy policy. If statutory changes do occur, we will work to ensure that our privacy policy is updated as quickly as possible. If you wish to stay up to date with our policy, then it is recommended that you occasionally check this page.
COMPLAINTS & QUERIES
You are entitled by law to make a complaint about anything relating to the storage and use of your personal information, and we will be more than happy to resolve any concerns. If, for any reason, you wish to make a complaint, wish to exercise any of your previously listed rights or have any other general queries, please contact Lynn Castle, Officer Manager, using the following contact details:
Lynn Castle
Office Manager
Hadland Chartered Surveyors
Whitworth Chambers
George Row
Northampton
NN1 1DF
ltc@hadlands.co.uk
